Help Center
Browse practical answers about buying, selling, OnlyProtect, payments, shipping, safety, and account changes before opening a ticket.
How to document packaging so your sale is fully protected
Record a clear proof video before shipping, while packaging, and when placing the parcel in the Easybox or courier locker.
The safest seller handoff is one you can prove clearly. Before you ship a phone or other high-value device, record one continuous video that shows the device condition, confirms it works, shows exactly what goes into the parcel, and captures the final drop-off in the Easybox or courier locker.
Read articleOur support team can help with active orders, payment incidents, account recovery, safety escalations, and verification-related issues.
Contact supportOnlyProtect verification service for buyers
How the protected buying flow works from checkout to verified delivery.
Which devices and accessories are covered by OnlyProtect?
Eligibility rules for phones and selected electronics sold with OnlyProtect.
OnlyProtect fees and what they cover
What the service fee usually includes and when you see the final amount.
How sellers ship an item to the OnlyProtect verification point
Seller-side expectations for packaging, declared contents, and intake delays.
How sellers benefit from OnlyProtect orders
Why selling via OnlyProtect protects you from fraudulent return requests and post-sale disputes.
How to buy a device safely on OnlyDeal
A practical checklist for evaluating a listing before you pay.
How to recognize a high-risk listing
Warning signs that should make you slow down before buying.
How to negotiate before checkout without creating confusion
Best practices for price discussions, offers, and keeping the deal documented.
What to check when your order arrives
A practical arrival checklist for electronics and accessories.
How to create a trustworthy device listing
What strong listings include and why vague listings create disputes.
Why video listings perform better than photo-only listings
Why the platform asks for video and how it helps trust, conversion, and fewer disputes.
How to prepare a listing for OnlyProtect eligibility
Seller-side listing habits that make protected verification smoother.
Seller shipping basics for direct and protected orders
How to ship with fewer delays, fewer complaints, and better evidence.
How to document packaging so your sale is fully protected
Record a clear proof video before shipping, while packaging, and when placing the parcel in the Easybox or courier locker.
How sellers can avoid post-sale disputes
Common dispute triggers and how to reduce them before the order becomes a problem.
How to prepare your device for sale
A step-by-step checklist to clean, log out, and factory reset your phone or tablet before shipping.
Condition grading guidelines across marketplace categories
Understanding how items are graded on our platform based on their category: Tech, Fashion, and Cosmetics.
Payment methods and what to expect at checkout
How payment choice affects order flow and support visibility.
Refunds, mismatches, and inspection issues on protected orders
What to expect if the item does not match the listing or fails verification.
Understanding order status and verification tracking
How to read your order timeline before, during, and after inspection.
When you should open a support ticket and what to include
How to make support requests more actionable from the start.
How to manage your wallet and payouts
Understand how your wallet works, how escrow is handled, and how to verify your bank settings.
Troubleshooting checkout and payment failures
What to do when your credit card, Apple Pay, or bank transaction is declined during checkout.
Why shipping timelines can change and when to escalate
How to judge delays without escalating too early or too late.
What to do if an item or accessory is missing
How to respond when the delivered package is incomplete.
How to document possible transit damage
What helps support distinguish delivery damage from listing condition issues.
Missed delivery attempts and failed receipt cases
What to do when the courier cannot complete delivery.
How to manage your saved delivery addresses
Learn how to add, edit, or set default delivery addresses in your address book.
Secure packaging and courier handover basics
How to pack your items safely and secure proof of handover to the courier.
Email, phone, and account recovery support
What happens when you need to update identity-linked account details.
Reporting scams and off-platform payment requests
How to react when someone asks you to pay or continue the deal outside OnlyDeal.
What to do if your account looks compromised
Immediate steps when your account activity no longer looks like your own.
How to keep marketplace conversations safe
Simple habits that reduce fraud and confusion in chat.