Dedicated support for OnlyDeal and OnlyProtect
We're here to help with account updates, listing issues, OnlyProtect checks, payments, shipping, and safety reports. Include the order ID and evidence when you have them.
Browse topics
Browse practical answers about buying, selling, OnlyProtect, payments, shipping, safety, and account changes before opening a ticket.
OnlyProtect verification service for buyers
How the protected buying flow works from checkout to verified delivery.
Which devices and accessories are covered by OnlyProtect?
Eligibility rules for phones and selected electronics sold with OnlyProtect.
OnlyProtect fees and what they cover
What the service fee usually includes and when you see the final amount.
Priority support channels
Direct channels for support requests
support@onlydeal.ro
Phone
+40 750 298 496
Support hours: Mon-Fri, 09:00-18:00 EET
Email and phone number updates trigger a mandatory identity verification flow. Keep a valid ID nearby — we'll guide you through secure upload links.
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