Refund Policy

OnlyDeal is an intermediation platform operated by NEUROBYTE ENTERPRISE S.R.L. and does not, solely by listing or processing a transaction, become the seller of goods offered by users unless we expressly state otherwise.

This policy applies only to services, flows, and mechanisms operated by us, including OnlyProtect, escrow, dispute handling, and refunds connected to transactions processed on the platform.

For off-platform transactions, off-platform payments, cash deals, direct transfers, deliveries arranged entirely outside our systems, or other bypass arrangements, we do not provide protection, mediation, escrow, or any refund guarantee.

Your rights may depend on whether the seller is a private individual or a professional trader. Sellers are responsible for correctly declaring their status, and we may display that status on the platform and request supporting evidence.

For transactions between private individuals, the statutory 14-day right of withdrawal applicable to distance contracts with professional traders does NOT automatically apply, unless mandatory law provides otherwise.

For purchases from professional traders, statutory withdrawal rights, legal guarantees, and mandatory information obligations apply according to law, and the seller remains primarily responsible for complying with those obligations.

For transactions protected by OnlyProtect, a claim may be eligible where the item is not delivered, is materially different from the listing, is counterfeit, has a major undisclosed defect, is damaged in transit within an approved logistics flow, or where delivery/performance fails for reasons attributable to the seller.

To assess a claim, we may require photographs, video, delivery records, authenticity evidence, correspondence, technical device information, service findings, or any other reasonable supporting evidence.

You must report the issue within the time window shown on the platform or at checkout. In the standard OnlyProtect flow, the inspection period is generally 48 hours from delivery unless we specify otherwise for a category, offer, or delivery method.

We do not approve refunds solely for change of mind, personal preference, sizing/color mismatch, normal wear inherent to second-hand goods, defects or missing elements clearly disclosed in the listing, or issues explicitly accepted by the buyer before confirmation, except where mandatory law requires otherwise or the seller voluntarily agrees.

Claims may be rejected if submitted late, unsupported by reasonable evidence, involving items modified after delivery, damaged through misuse after receipt, or where the buyer prevents inspection or return of the item.

We may reject fraudulent, abusive, repetitive, or bad-faith claims and may suspend accounts, block funds, or cooperate with payment processors and competent authorities.

Where we approve a return, you must follow our instructions or those of the designated logistics partner. Unauthorized returns, shipments to the wrong address, unjustified refusal of delivery, or inadequate packaging may result in rejection of the claim or reduction of the refunded amount to the extent permitted by law.

Return shipping costs may be borne by the seller, the buyer, or us depending on the reason for the claim, the seller's status, applicable law, and the logistics flow used. For voluntary returns accepted by a private seller, the buyer will normally bear the return shipping cost.

We may inspect the returned item directly or through third parties and may compare its condition against the listing, claim file evidence, delivery records, and available technical information.

In OnlyProtect flows, funds may be held in escrow until buyer confirmation, expiry of the inspection period, resolution of a dispute, completion of an anti-fraud review, or satisfaction of other operational and compliance conditions.

If a claim is approved, refunds are generally issued to the original payment method. Actual crediting time also depends on the issuing bank or payment processor and may exceed our estimated timelines.

We may offset amounts, retain non-refundable service fees where permitted by law, reverse payments, delay the release of funds, or refuse seller payout where necessary to prevent fraud, recover losses, comply with legal obligations, or enforce this policy.

Decisions made by OnlyDeal within the mediation and escrow service are final for purposes of platform administration and distribution of funds under our control, to the extent permitted by law.

This policy does not limit mandatory statutory consumer rights and does not make OnlyDeal the seller, distributor, repairer, or guarantor of goods listed by third parties, except for obligations we expressly assume for our own services.