Safety and account
Email, phone, and account recovery support
Email changes, phone changes, and recovery issues are security-sensitive. Support may require identity verification before updating account ownership signals.
Safety and account · 1 min read · Last updated March 24, 2026
Identity checks are common for email or phone updates, login recovery, suspicious-account investigations, and other changes that affect who controls the account.
Provide the account email, a short summary of the issue, the recovery steps already attempted, and the exact error if login or verification is failing.
Support may request additional information when the request affects account ownership, payout settings, or security controls. These checks protect both the user and the marketplace.
Useful information
Keep one ticket for the same account recovery problem.
Never share one-time codes with anyone outside official platform flows.
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