On direct sales, buyers might claim a device arrived damaged or broken to demand a discount or refund. Under OnlyProtect, our lab verifies the device condition before it reaches the buyer. Once the lab approves it, the buyer cannot claim the phone had pre-existing cosmetic or functional defects.

A common scam in peer-to-peer marketplaces is when a buyer receives a working phone and attempts to return their own broken copy instead. Since our verification center logs the serial numbers and IMEI of your phone during intake, the buyer cannot return a swapped device.

Because the funds are held securely in escrow from the start, there is no risk of chargebacks or payment retraction. As soon as the verification center completes the inspection and forwards the package, your funds are cleared for withdrawal.